STARTRIP PRIVACY POLICY

Last Updated: 25/11/25

This Privacy Policy explains how StarTrip Technologies FZ-LLC (“StarTrip”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects personal information when users (“you”, “Riders”, “Drivers”) access or use the StarTrip mobile applications, websites, software, and related services (collectively, the “Platform”).

By creating an account or using the Platform, you consent to the practices described in this Privacy Policy.

1. Who We Are

StarTrip Technologies FZ-LLC

RAKEZ Business Zone

Al Nakheel Area

P.O. Box 10055

Ras Al Khaimah, United Arab Emirates

StarTrip operates the Platform globally.

In Papua New Guinea, StarTrip engages Khoco Limited solely as a local support service provider. Khoco does not:

Operate the Platform
Provide Transportation Services
Employ Drivers
Determine purposes or means of data processing

Khoco processes limited data strictly under StarTrip’s instruction and only for support purposes.

StarTrip is the data controller for all Platform data.

2. Information We Collect

We collect the following categories of personal information:

2.1 Identity & Account Information

Full name
Mobile number
Email address
Date of birth
Profile photo
Emergency contact (optional)

2.2 Driver Verification & Compliance Information

Drivers must provide:

Government-issued ID
Driver’s licence
Vehicle registration & ownership papers
Roadworthiness certificates
Insurance documentation
Background check information (if required by law)

2.3 Payment & Transaction Information

For Riders:

Card details (tokenised; StarTrip never stores full card numbers)
Billing details
Payment confirmations
Refund data
FX conversion data (AED, PGK, etc.)

For Drivers:

Wallet balances
Earnings and trip payouts
Bank or mobile-money account details
Withdrawal history
Service fee deductions

2.4 Location & Trip Information

Real-time GPS location (Driver and Rider)
Pickup and drop-off coordinates
Trip route, distance, timestamps
Trip history

2.5 Device & Technical Information

IP address
Device model, operating system
Mobile carrier
App activity logs
Crash diagnostics
Security event logs

2.6 Communications & Support

In-app chat between Riders and Drivers
Calls made through the StarTrip masked-number system
Support chats or calls with StarTrip or Khoco
Complaints, reports, and submitted evidence (photos, audio, etc.)

2.7 User-Generated Content

Rider ratings
Driver ratings
Reviews, feedback, and incident reports

3. How We Use Your Information

We use personal information for the following purposes:

3.1 Operating the StarTrip Platform

Matching Riders with Drivers
Navigation, routing, and trip fulfilment
Account creation and profile management
Calculating fares and processing payments
Driver earnings and withdrawals

3.2 Safety, Security & Fraud Prevention

Real-time GPS tracking
Detecting suspicious or fraudulent behaviour
Validating Driver documentation
Monitoring ratings and compliance
Investigating safety incidents

3.3 Customer Support

Responding to enquiries
Managing complaints
Assisting Riders and Drivers during disputes
Providing operational updates

3.4 Legal, Regulatory & Tax Compliance

Complying with PNG transport and safety rules
Responding to law enforcement requests
Meeting financial reporting and anti-fraud obligations
Complying with UAE and international data transfer requirements

3.5 Product Development & Improvement

Analytics to improve service quality
App performance monitoring
Testing new features
Measuring Driver and Rider behaviour to improve safety

3.6 Marketing & Communications

Promotions, offers, referral programs
App notifications
Account and service updates

You may opt out of marketing communications.

4. Legal Bases for Processing

Depending on your jurisdiction, processing is based on:

Contractual necessity – for providing Transportation Services
Legitimate interests – for security, fraud prevention, and Platform improvement
Legal obligations – compliance with local laws and law enforcement
Consent – where required (e.g., marketing or specific features)

5. How We Share Information

We share data only as necessary and in accordance with this Policy.

5.1 With Drivers (for Riders’ trips)

First name
Pickup and drop-off locations
Live location during active trip
Phone number (masked where possible)

5.2 With Riders (for Drivers’ trips)

Driver name and photo
Vehicle details
Trip route and arrival ETA
Driver rating

5.3 With Khoco Limited (PNG)

Khoco receives only the data necessary to perform local support functions, such as:

Wallet top-up and withdrawal facilitation
Support calls and complaint handling
Document verification assistance
Driver training and onboarding support (if enabled)

Khoco acts as a processor, not controller.

5.4 With Third-Party Service Providers

Including:

Payment processors
Cloud hosting providers
Mapping and navigation providers
SMS/communication vendors
Identity verification services
IT and security vendors

These providers are contractually required to protect your data.

5.5 With Authorities & Regulators

Where required by law or legitimate request.

5.6 For Business Transfers

If StarTrip undergoes a merger, acquisition, investment, restructuring, or sale of assets, personal data may be transferred to the relevant entity.

5.7 Never Sold

StarTrip does not sell personal data to third parties.

6. International Data Transfers

Your data may be transferred to or processed in:

UAE (primary systems)
European Union or United States (cloud services)
Singapore (arbitration-related data)
Papua New Guinea (support functions)

We ensure transfers occur under appropriate safeguards, including:

Contractual Data Protection Addendums
Standard contractual clauses (where applicable)
Restricted access protocols

7. Data Retention

We retain personal data only for as long as necessary for:

Operating the Platform
Compliance with tax and regulatory obligations
Fraud prevention and safety investigations
Resolving disputes

Typical retention periods:

Trip data: 7 years
Wallet and earnings data: 7 years
In-app communications: 1–2 years
Driver documents: Active + required statutory retention
Account information: Until deletion + 12–36 months (for fraud and safety reasons)

After retention periods expire, we either delete or permanently anonymise the data.

8. Data Security

We use industry-standard measures to protect data, including:

Encryption at rest and in transit
Access control and authentication
Secure cloud architecture
Fraud detection systems
Regular security audits
Limited employee access on a need-to-know basis

No system is 100 percent secure, but we take commercially reasonable steps to protect your data.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal information
Request correction of inaccurate data
Request deletion (where legally permissible)
Object to certain processing
Restrict processing in certain cases
Request data portability
Withdraw consent (where processing is based on consent)

Requests can be emailed to admin@startriptechnologies.com.

We may require identity verification before processing requests.

10. Children’s Privacy

The Platform is not intended for persons under 18.

We do not knowingly collect information from minors.

If such information is identified, it will be deleted promptly.

11. Liability, Indemnity & User Responsibilities

To the maximum extent permitted by law:

StarTrip and Khoco are not liable for Driver or Rider conduct, accidents, injuries, property loss, or misuse of the Platform by third parties.
StarTrip is not responsible for delays, cancellations, or service disruptions.

You agree to indemnify StarTrip for losses arising from:

Illegal activity
Fraudulent payment or chargeback abuse
Misuse of the Platform
Damage to vehicles or property caused by you

Nothing in this Policy limits any rights that cannot be limited under applicable PNG or UAE law.

12. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of Ras Al Khaimah, United Arab Emirates.

Any dispute relating to this Policy shall be resolved through binding arbitration in Ras Al Khaimah, UAE, except where local law requires otherwise.

If arbitration is not legally permitted, the dispute will be resolved in the competent courts of Ras Al Khaimah.

13. Changes to This Privacy Policy

StarTrip may update this Privacy Policy from time to time.

Changes are effective immediately upon posting in the App or on the website.

Continued use of the Platform after changes constitutes acceptance of the updated Policy.

14. Contact Us

For privacy questions, requests or concerns: